Digital collaboration tools include a wide range of technology. Video conferencing, instant messaging, and project management solutions contribute to productivity. A workforce management system is a single software platform that combines these key workforce functionalities.
Many companies have deployed workforce management systems to support team collaboration, hoping that everyone will find it easy to meet, communicate, and collaborate from anywhere. However, a tool is only helpful when it’s used effectively. How can business leaders know their collaboration strategy is effective if they aren’t measuring team success?
How Are The Software’s Tools Being Used?
To measure the success of a workforce management system or team collaboration software app is to see how tools are being used. Are they helping team members realize productivity, or are they interfering with their workflow? Having too many software tools can lead to frustration and technology burnout. Is the workforce or are they empowered by using a digital collaboration platform?
Team members must understand why they use a software application and which features will most aid them. This means supplying the right level of training for everyone that’s expected to use the tools, as well as ongoing support when issues arise.
Are Team Members Engaged?
Some companies think buying an intuitive software platform will automatically lead to engagement and added value for the business. Don’t assume team members are engaged just because they use the software. Look deeper and decide if there is value added to the business due to their increased engagement.
Team member engagement is an important measure of the success of team collaboration software. You can gauge the level of engagement with satisfaction surveys and informal discussions between managers and their teams.
Every company has a certain percentage of highly engaged, highly productive team members. This group will likely embrace tools that improve their performance and productivity. Observe how these team members use your collaboration software. If they are evangelists for company technology, they can majorly influence the software’s success in the organization. Try to use their favorable opinions to convince others of the software’s value.
Using Collaboration KPIs
Another way to measure team success in today’s business environment is by quantifying and measuring team performance using KPIs (key performance indicators). KPIs are “a set of quantifiable measurements used to gauge a company’s overall long-term performance,” according to Investopedia.
When defining KPIs for team collaboration, important indicators can include how much time team members spend using the software for impromptu meetings and sharing work. Of course, team productivity is another important measure. KPIs that are linked to the company’s long-term goals, such as financial returns or customer satisfaction, can also be used.
Choosing the correct metrics or collaboration depends on your expectations and company culture.
Defining KPIs and collecting data are only meaningful if there is an effort to interpret the data, conclude the meaning of the data, and develop an improvement plan if necessary.
Team Collaboration is Key
If a business is going to grow and succeed, team collaboration is key. According to a Zippia study, promoting collaboration and communication in the workplace can reduce turnover by up to 50 percent. With more companies expanding to remote and hybrid work models, collaboration is more challenging than ever.
With the right collaboration tools, teams can be more productive, engaged, and satisfied. If you want to realize these benefits and boost team engagement, coAmplifi has the answer. With meeting and project management tools, communication features, and assigned task accountability, we can help you keep your teams engaged and fight turnover. Contact us today to find out more.